Please have your insurance policy number to hand, and have ready any documents you may have that could be relevant to your claim for cover as detailed under Sections 1 to 10 of your Policy Wording (for example Medical Certificates, travel tickets, boarding passes, letters from authorities/ public transport providers/airlines, depending on which section of cover you are claiming for).
If you do not have any documents with you, your claim might be delayed; please ask the operator for assistance.
If you have a medical emergency that requires a hospital visit, seeing a doctor or clinic, call our Emergency Medical Assistance team on:
USA or Canadian Landlines:
+1 833 716 7356
Mexico or mobile devices in North America:
00 1 819 481 1250
Everywhere else:
+44 1403 470 544
Phone lines are open 24/7
If your outpatient treatment is likely to cost more than £350 or you are admitted into hospital abroad, someone must call The Assistance Team 24-hour medical emergency helpline as soon as possible.
If you have to cut short your trip, The Assistance Team must authorise this in advance. Failure to contact The Assistance Team may mean that we are not able to provide cover, or we may reduce the amount we pay for your medical treatment, or additional travel expenses.
Where you have a valid claim, and your medical expenses exceed £350 we will look to settle the bill directly with the medical provider where possible.
